This Privacy Policy explains how DOORA LTD ("we", "us", "COSPIZO") collects and uses information when you visit cospizo.co.uk or buy our products. We are the data controller for personal information you provide to us.
Information we collect
- Contact details (name, email, delivery address, phone number)
- Order and payment details (processed by our payment provider)
- Communications with our support team
- Website analytics — pages visited, device type, approximate location
How we use your information
- To process and deliver orders
- To provide customer support
- To send marketing emails — only if you have opted in
- To improve our website and product range
Sharing your information
We share data only with the providers we need to operate the business — payment processors, delivery couriers, email and analytics platforms. We never sell personal data.
Your rights
You can request access, correction or deletion of your personal data at any time by emailing support@cospizo.co.uk.
Legal basis for processing
We process your personal data under the UK GDPR and the Data Protection Act 2018 on the following bases: performance of a contract (to fulfil your order), legitimate interests (to operate, secure and improve our website), legal obligation (for example tax and accounting records), and consent (for marketing emails and non-essential cookies).
How long we keep your data
We retain order and accounting records for 6 years to meet HMRC requirements. Marketing data is kept until you unsubscribe. Support correspondence is kept for up to 24 months.
Cookies
We use a small number of cookies and similar technologies to keep cospizo.co.uk working (for example to remember your basket and your cookie preference) and to understand how the site is used. You can accept or reject non-essential cookies using the banner shown on your first visit, and change your choice at any time by clearing your browser storage.
Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, email support@cospizo.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
International transfers
Some of our service providers (for example email, analytics and payment processors) may process data outside the United Kingdom. Where they do, we rely on appropriate safeguards such as UK adequacy decisions or the International Data Transfer Agreement.
Wholesale enquiries
If you contact us via bulksale@cospizo.co.uk we will use your details solely to respond to your wholesale enquiry and, where relevant, to fulfil a wholesale order.
Contact
Data controller: DOORA LTD (trading as COSPIZO) · Company No. 14679482 · Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · support@cospizo.co.uk · 07735 385607